ESPLicense

Refund Policy

Please read our refund policy carefully before making any purchases. By using our services, you agree to these terms.

⚠️ Important Notice

Due to the digital and instantly delivered nature of our license products, all sales are final and we do not offer refunds. Please carefully consider your purchase before completing it.

1. No Refund Policy

At ESPLicense.com, we maintain a strict no-refund policy for all purchases. Our products are digital licenses that are instantly delivered and activated upon payment confirmation. Due to the nature of these products, once a license has been issued or a service has been activated, we cannot accept returns or issue refunds.

2. Reasons for No-Refund Policy

Our no-refund policy exists for the following reasons:

  • We provide immediate activation of licenses after purchase.
  • Our products are digital in nature and cannot be "returned" once delivered.
  • We provide detailed product descriptions and support to help you make informed decisions.
  • We offer significant discounts compared to official license providers.

3. Before You Purchase

To avoid any dissatisfaction, we encourage you to:

  • Carefully review our product descriptions and specifications.
  • Ensure the license type meets your specific requirements.
  • Contact our support team with any questions prior to purchase.
  • Understand that our licenses are shared proxy licenses, not direct from the original provider.

4. Service Exceptions

While we maintain a strict no-refund policy, we are committed to ensuring our services work as described. If you experience technical issues with our services that are directly under our control, we will work with you to:

  • Troubleshoot and resolve any technical problems with your license.
  • Ensure proper activation and functionality of your purchased services.
  • Replace non-functioning licenses with working alternatives if necessary.

5. Cancellation of Recurring Services

For subscription-based services with recurring billing:

  • You may cancel your subscription at any time to prevent future billing.
  • Cancellation will take effect at the end of your current billing cycle.
  • No refunds will be issued for partial billing periods.
  • To cancel a subscription, please contact our support team.

6. Payment Disputes

Filing payment disputes or chargebacks for services rendered violates our terms of service. In the event of a dispute or chargeback:

  • Your access to our services will be immediately suspended.
  • You may be held responsible for any fees associated with the dispute process.
  • Your account may be permanently terminated.

7. Custom Development Services

For custom development services such as WHMCS modules or IPTV integrations:

  • Work begins after payment is received and is non-refundable.
  • We will work with you until the deliverables match the agreed-upon specifications.
  • Change requests outside the original scope may require additional payment.

8. Contact Us

If you have any questions about our refund policy, please contact us at support@esplicense.com.

Last updated: May 1, 2025